Shipping & Returns
Last Updated: January 6, 2026
📦 Ground Shipping Only
Due to federal hazmat regulations for alcohol-based perfumery, all Fur’Dore products must ship via Ground services only. Air transport is strictly prohibited.
CARRIERS & METHODS
Primary Carrier: UPS Ground (Default)
UPS is our preferred partner as they provide daily hazardous materials (Limited Quantity) pickup directly from our facility, ensuring the fastest processing times.
Secondary Carrier: USPS Ground Advantage (By Request Only)
If you require USPS delivery (e.g., for PO Boxes), please note that this selection adds 1 business day to your processing time, as these packages must be manually transported to a USPS facility for drop-off.
PACKAGE QUANTITY LIMITS
Federal Limited Quantity (LTD QTY) Rule:
To comply with shipping regulations for consumer commodities:
- Max Limit: Each shipping box may contain a maximum of 5 bottles (500mL total).
- Multiple Packages: Orders exceeding 5 bottles will be automatically split into multiple shipments. You will receive separate tracking numbers for each box.
SHIPPING RATES & FREE SHIPPING
Shipping costs are calculated at checkout based on total package weight, destination zone (distance from our facility), and the number of boxes required.
🎉 Free Shipping Available
Orders of 2 or more products qualify for FREE standard shipping!
Stock up on your favorite scents and save on shipping.
ORDER PROCESSING TIME
Standard Processing: Orders are processed and shipped within 1-2 business days.
Weekend & Holiday Policy: Orders placed on weekends or observed holidays are processed starting on the next business day.
Important: Due to carrier pickup schedules, shipping occurs one business day after our return to normal operations. (e.g., An order placed on a Monday holiday will typically ship on Wednesday).
TRACKING YOUR ORDER
Once your order ships, you’ll receive:
- Email confirmation with UPS (or USPS) tracking number(s)
- Direct link to track your shipment
- Real-time updates on delivery status
INTERNATIONAL & NON-CONTIGUOUS SHIPPING
At this time, Fur’Dore ships within the contiguous United States only. Due to federal Ground-only restrictions for Limited Quantity (LTD QTY) commodities, we cannot ship to:
- Alaska and Hawaii
- Puerto Rico and U.S. Territories
- Canada, Mexico, or any foreign countries
No foreign orders are accepted at this time.
RETURNS & DAMAGES
ALL SALES FINAL
Due to the nature of our products (consumable liquids), Fur’Dore does not accept returns or exchanges. Once a bottle leaves our facility, we cannot guarantee its purity or safety if returned.
Damages & Replacements
Our premium bottles are designed to be secure and durable. However, if your package arrives significantly damaged by the carrier, we will replace it.
- Report within 48 Hours: Email support#damages@Furdore.com within 48 hours of delivery.
- Required Evidence: You must retain all original packaging and the damaged product for carrier inspection. We cannot process claims without these materials.
- Documentation: Please provide high-quality photos of the damaged external packaging AND the damaged product, along with the date and time of delivery.
- Winter Shipping Notice: Our products contain 30% SDA Alcohol. While this provides a low freezing point, the product may slush or freeze if exposed to temperatures below -20°F. If your bottle arrives extremely cold, do not worry. Simply let it thaw at room temperature and shake gently. The scent and safety remain unaffected.
QUESTIONS?
If you have questions about shipping rates, delivery times, or tracking your order, please contact us:
Email: support@furdore.com
Response Time: Within 24 hours on business days
Billing Note: Your statement will show a charge from MADMOOZE MANUFACTURING LLC.